Privacy Policy

1. Introduction

Voixo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our browser-based international calling service.

Please read this privacy policy carefully. By using Voixo, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

• Email address (for account creation and authentication)
• Phone numbers you call or add to contacts
• Contact names and notes you create
• Payment information (processed securely by Stripe)

2.2 Call Data

When you make calls through Voixo, we collect:

• Phone numbers called (to and from)
• Call duration and timestamps
• Call status (completed, failed, etc.)
• Call costs and billing records
• Call recordings (only when explicitly enabled by you)

2.3 Usage Data

We automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and features used
• Time and date of visits

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our calling services
• Process transactions and send billing information
• Send you service-related communications
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues
• Protect against fraudulent or illegal activity

4. Information Sharing

We do not sell your personal information. We may share your information only in these circumstances:

• Telecommunications Providers: To complete your calls (Twilio, Telnyx)
• Payment Processors: To process payments (Stripe)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

5. Data Security

We implement industry-standard security measures:

• 256-bit SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• WebRTC encryption for voice calls
• Regular security audits and monitoring
• Secure data centers with physical access controls

We do not store your payment card details. All payment processing is handled securely by Stripe.

6. Data Retention

We retain your data as follows:

• Account data: Until you delete your account
• Call records: 2 years for billing and compliance purposes
• Call recordings: 90 days, or until you delete them
• Payment records: 7 years for legal compliance

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your account and data
• Export: Download your call history and contacts
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@voixo.app

8. Cookies

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze how our service is used
• Improve our service

You can control cookies through your browser settings. Disabling cookies may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Children's Privacy

Voixo is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of Voixo after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email:privacy@voixo.app
• Support:support@voixo.app